Tenorshare Customer Support Center

Generally you'll receive the order confirmation e-mail within one hour after the order processed successfully. The confirmation e-mail includes your order details, registration information and download URL. Please confirm you placed the order successfully and checked the SPAM folder in case it has been tagged as SPAM.

If you do not receive the confirmation e-mail even after 12 hours, it might be due to the internet problem or system glitches. Please contact our Support Team and attach your order receipt. We will reply within 48 hours.

If the code was lost during a computer crash or change, the old registration code cannot be retrieved. You need to apply for a new registration code.

If you don't know how to retrieve the registration code, please enter this page to get it quickly.

If you purchased product, you will get the registered license and email address in your email. Check the email with the head like this: (Delivery Information for_Tenorshare XXXXXXX).

The licensed ID is your email address, and the license key (Registration Code) looks like this: EDB258-XXXXXX-XXXXXX-XXXXXX-XXXXXX.

Before you register

1. The Register button generally locates on the upper right Settings Menu.

2. The steps support most products of Tenorshare, except Tenorshare 4DDiG Windows Data Recovery.

How to Register a Product Step by Step (Windows Version)

• Open Register window on your purchased product.

  

• Copy and paste Your E-mail Address (Purchased E-mail Address), and then copy and paste Registration Code (License Key) in corresponding text boxes to register.

  

• Finally, your product has been registered successfully. Please go to enjoy the full version.

  

If you still don't know how to register software or want to know how to register a product with Mac version, or more. You can go to how to use code to register Tenorshare software.

Make sure you have ordered the correct product. Copy and Paste the registration E-mail and code to the registration box. Note that the registration email is case sensitive, make sure all the letters are lower case.

Check if your subscription has been cancelled, if yes, you can apply to our payment platform to update it. The registration code will remain valid as long as your subscription is active.

Check if you are using the exact email with which you signed in on the payment page for delivery. Go to the Registration Code section, input your order email, hit search to retrieve the delivery.

Yes, don't worry about that. Your privacy is guaranteed by us when you are browsing our website, downloading our product or making an online purchase. And Tenorshare will not send any E-mails that use Bitcoin as a transaction to our users in any form. Please do not believe.

To cancel your subscription quickly, you can always contact our support team. We will respond within 24 hours on weekdays and 48 hours on holidays.

You can also cancel the subscription by yourself. The steps are different on different platforms. Please click the link below to learn specific steps to cancel subscription

https://www.tenorshare.com/faq/how-to-cancel-subscripiton.html

Tenorshare values every customer that comes to us and puts customers' satisfaction as the top priority. To achieve this, we are working continuously to provide the customer a pleasant experience with better software and service. Refund requests are handled through our support team, which can be reached by submitting an online form: (Submitting an Online Form). We do our best to keep response times below 24 hours in order to resolve your issue quickly and without complication.

Circumstances eligible for refund:

• 1. Duplicate purchase.
• 2. Mistaken order followed by ordering a correct product from Tenorshare.
• 3. Fatal technical issues with the software that could not be resolved within 30 days.

Circumstances of no refund:

• 1. Change of mind after purchase.
• 2. Did not receive order confirmation e-mail and registration code in time, and didn't try online support or contact staff assistance.
• 3. Request refund for technical trouble, but fail to cooperate by providing details for troubleshooting.
• 4. Refund request based on dissatisfaction caused by misunderstanding of the product's functions and capabilities.
• 5. Purchase of wrong products, followed by the purchase of products from another company.

All Tenorshare software can be tested with a free trial download. The trial version offers limited features for free test to help determine whether the software works as expect and satisfies purchase demand. For example, in UltData series, you can scan and preview data for free, but to recover files, you have to purchase a license.

The Download Protection is an extra service that is provided by our payment partner, who stores a back-up copy of the software that you purchased on server for two years. Check more info here.

It is not necessary to purchase this service since we update software periodically and always provide free downloads and updates for purchased customers. Click Remove button in the shopping cart and update the price will free you from being charged for this service.

We provide free upgrades for purchased customers. If the upgrade requires new registration code, please contact our support team and attach your order info for quick answer.

Go ahead and order the correct one, then Go to Useful link section, click Contact us, submit a ticket to request refund for the wrong purchase. If the product you want has the same price as the mistaken one, you can apply to our support staff for a straight swap.

Clear the cookies of your browser, make sure the network connection is good. If possible, switch to another payment method and try ordering again.

You can purchase any product using PayPal, VISA, Master Card, America Express, Wire Transfer, Giro Pay, JDB, etc

Yes, all the products have free trial available on the product pages for you to evaluate prior to the purchase. If you have questions about the functions, please reach out to our support center.

The free trial is put limitations to its functions, not the trial period, which means you can evaluate it with limited functions for as long as you want. You can upgrade to the full version to take advantage of all the amazing features.